1. Return Eligibility

To be eligible for a return, the product should be in its original condition and returned with its original packaging and included accessories whenever reasonably possible.

• The return request must be submitted within 14 calendar days of delivery.
• The product must not have been intentionally damaged, modified, or misused.
• Products should be returned with their original accessories and packaging where possible.
• Proof of purchase or order information may be required.

2. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact Car Helpers as soon as possible.

For damaged or defective items, we may request photographs or videos showing the product and packaging so that we can properly assess the issue.

3. Incorrect Items

If you receive an item that is different from the product you ordered, contact us with your order number and photographs of the item received. We will review the issue and provide the appropriate resolution.

4. Change-of-Mind Returns

If you change your mind after receiving your order, you may request a return within 14 calendar days, provided the product is eligible and remains in acceptable original condition.

Unless the return is due to an error, damage, or defect attributable to Car Helpers, the customer is generally responsible for the cost of returning the item.

5. Items That May Not Be Accepted for Return

Returns may be refused where an item has been damaged through misuse, improper installation, unauthorized modification, abnormal wear, or other conditions caused after delivery.

Certain products may also be excluded from return where applicable laws, product safety requirements, or hygiene considerations require it.

6. How to Request a Return

Before sending anything back, please contact our customer support team. Do not send a product to a return address without receiving return instructions from Car Helpers.

Your request should include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs or video where relevant

7. Return Shipping

If the return is due to a change of mind or another reason not caused by Car Helpers, return shipping costs are generally the responsibility of the customer.

If we determine that the item was defective, damaged on arrival, or incorrectly supplied, we will review the appropriate shipping resolution with you.

8. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable refund will be issued to the original payment method used for the purchase.

Processing times can vary depending on your payment provider or bank. Car Helpers does not control the processing time once a refund has been submitted by us.

9. Refund Amount

Approved refunds generally cover the eligible purchase amount of the returned product. Original shipping charges may not be refundable unless required by applicable law or where the return is due to an error, damage, or defect attributable to Car Helpers.

10. Exchanges

Exchanges may be considered depending on product availability and the circumstances of the request. Please contact us before returning an item if you would prefer an exchange.

11. Late or Missing Refunds

If an approved refund has been issued but has not yet appeared in your account, first check with your payment provider or bank, as processing times can vary.

If you have checked with your payment provider and still cannot locate the refund, please contact Car Helpers so we can assist you.

12. Changes to This Policy

Car Helpers may update this Return & Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements. The latest version published on our website will apply to future purchases.